Order Manager Portal
Works effectively on the web browser to handle orders from GrabFood, GrabMart and future e-commerce business models.
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INTRODUCTION
GrabMerchant is
a portal on Web for merchants to manage large volume of orders efficiently
Project duration
2022.01 - 2022.09
My scope
User research
Lo-fi design
Hi-fi design
User testing
Target users
All GrabFood and GrabMart Merchant in South East Asia
Vision
mission
Enable merchants to manage orders efficiently with minimal error
Provide a best-in-class order management system that works effectively on the web browser to handle orders from GrabFood, GrabMart and future business models
Customer Value Proposition
Manage orders efficiently from your preferred device
What problems are being solved?
Target Consumer Segments
Breakdown of Jobs to be Done (JTBD)
Design Goals
Key flows
1.First time user of order manager on Portal
2.View Orders
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Switch between List/Card view
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View order details
3.Mark Order as Ready
4.Edit Order
5.Cancels Order and mark an item as out of stock
6.Search Order
7.Switch Store Status
8.Prints Receipts by bulk
9.Multi Store Use Cases
View the sample flow 1-2 below
View the full design presentation in PDF.
